The member portal
What your members can do in their portal, where it lives, and how they get access.
The member portal is your members' own space: their digital card, their membership, visits, payments and gym news, on their phone or computer. It is part of your gym's FitManager address, works in English and Macedonian, and needs no setup beyond giving members access.
Where it lives
The portal sits under /member on your gym's address:
| Your gym address | Portal sign-in |
|---|---|
fitmanager.com/irongym |
fitmanager.com/irongym/member/login |
irongym.fitmanager.com |
irongym.fitmanager.com/member/login |
Your website header links to it as Member Login.
Requires: Connected domains
On your own domain the portal works at yourgym.mk/member, and you can give it an address of its own such as app.yourgym.mk, whose front page opens the member login. Once your domain is live, members who open the portal on the FitManager address are sent to your domain. See Connect your own domain.
What members can do
| Page | What it offers |
|---|---|
| Overview | Their membership at a glance: days or visits left, how busy the gym is right now, and a button to show their card |
| Membership | The digital member card with a QR code that refreshes every minute, the active plan and past plans |
| Check in | Scan the QR code at the door with the phone camera |
| Visits | Their check-in history |
| Payments | Every membership payment and purchase on their account |
| Facilities | What your gym offers, what is open right now and planned maintenance |
| Notifications | Messages from the gym |
| Profile and Settings | Their photo, contact details and password, language and appearance, and deleting their account |
| Help | Member help articles, such as how to sign in and scan at the door |
Some pages depend on your plan:
Requires: Schedule
Schedule: your timetable and the classes each member is enrolled in. Enrolling is done by your staff. See What members see.
Requires: Blog
News: your published blog posts.
Requires: Portal shop
Shop: renew, upgrade or gift a plan and pay online. See Shop.
The portal uses your logo, icon and brand colour from Settings, Gym settings. Members can add it to their phone's home screen, where it opens like an app.
How members get access
Members sign in with their Email and Password. They do not register themselves: access comes from you.
- Add the member with an email address. See Add a member.
- If you leave the password empty, the member receives an email with a link to set their own password. You can also set one for them.
- The member opens the link, chooses a password and is signed in.
Members who forget their password use Forgot password? on the sign-in page. Members who buy a plan on your website create their password right after paying. For resending invitations and resetting access, see Portal access.
Share the member help with your members: Sign in to the portal, Scan in at the door and Your membership.
On the phone
Requires: FitManager gym app
Your gym is listed in the shared FitManager app, which opens this same portal with push notifications. See The FitManager app.
Requires: Own branded app
Your gym gets its own app in the stores, built around this portal. See Your own branded app.
Common questions
Does maintenance mode close the portal?
No. Maintenance mode only hides the public website. Members keep signing in and checking in.
A member says the sign-in page does not know them
They must use the email address saved on their member profile. Check it in the member profile, and see Portal access for sending a new setup link.
Can staff sign in to the portal?
The portal is for members. Staff sign in to the dashboard, from Staff Login in your website footer or the main FitManager login.
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