Cards and invoices
Add the card that pays for FitManager, choose the default, remove old cards, download invoices and open the Stripe billing portal.
Your FitManager subscription is paid by card through Stripe. The Billing page keeps the cards on file, lists every invoice and opens Stripe's own billing portal for anything else.
Before you start
- You need the Manage settings permission.
- Card details are typed into a Stripe form and go straight to Stripe. FitManager never sees or stores the card number.
Add a card
- Open Settings > Billing.
- On the Payment Method card, click Add card.
- Type the Name on card.
- Fill in Card details: number, expiry date and CVC.
- Click Save card.
Nothing is charged when you add a card. If your bank asks for confirmation (3D Secure), confirm it in the window that opens. You see Card saved. and the card appears in the list.
The first card you add becomes your default card automatically.
Choose the default card
The default card pays every renewal and every plan change. It is marked Default payment method in the list.
To make another card the default, click Make default next to it. You see Default card updated.
Remove a card
Click Remove next to the card and confirm Remove this card?. You see Card removed.
Keep at least one valid card on file. If there is no card when Stripe tries to renew your subscription, the payment fails and your dashboard locks. See Missed payments.
Invoices
Invoice History lists every invoice Stripe has issued for your subscription:
| Column | What it shows |
|---|---|
| Date | When the invoice was issued. |
| Amount | The invoice total in your billing currency. |
| Status | Paid, or Open when it is still waiting for payment. |
| Opens the invoice as a PDF in a new tab, ready to download or print. |
Before your first subscription the list says No invoices yet.
The Stripe billing portal
Manage Billing on the Current Plan card opens Stripe's secure billing portal for your gym. Use it for things the Billing page does not do itself, such as the billing details printed on your invoices. What you can change there is decided by Stripe's portal. When you are done, the portal sends you back to the Billing page.
Subscription Summary
The panel on the right shows your Plan, your Stripe ID (the customer number Stripe uses for your gym) and your billing Currency. Quote the Stripe ID when you contact support about a payment.
Troubleshooting
The card is refused when I click Save card. The message under Card details comes from Stripe or your bank, for example a wrong CVC or an expired card. Correct the details or try another card.
"Card payments are not configured on this platform yet." Online billing is not switched on for this FitManager installation. Contact the FitManager team.
"Stripe could not complete that:" followed by a message. Stripe could not reach your account or refused the request. Try again in a minute. If it keeps failing, open a ticket with the message.
An invoice shows Open. Stripe has not collected it yet. If the card failed, your dashboard is locked until it is paid. Add a working card and make it the default; see Missed payments.
I need an invoice in a different name or currency. The billing currency is set by the FitManager team. Open a ticket and say what you need.
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