Payments and receipts

The Payments page lists everything you have paid at this gym: your membership payments, at the desk or online, and anything bought at the front desk on your account.

Open your payments#

Open Payments in the menu, or tap Payments in the bottom bar on your phone. Your latest payments are also on the Overview under Recent payments.

Open Payments in the menu.

At the top you see what you spent this year, on memberships and on purchases.

Membership payments lists each payment for your plan, with the date, method and status.

Purchases shows what you bought at the front desk on your account.

Next

Done

That is everything. You can replay it any time.

Start over

1. Open Payments in the menu.

2. At the top you see what you spent this year, on memberships and on purchases.

3. Membership payments lists each payment for your plan, with the date, method and status.

4. Purchases shows what you bought at the front desk on your account.

1. Step 1: Open Payments in the menu.
2. Step 2: At the top you see what you spent this year, on memberships and on purchases.
3. Step 3: Membership payments lists each payment for your plan, with the date, method and status.
4. Step 4: Purchases shows what you bought at the front desk on your account.

What you see#

At the top, three totals:

• Spent this year: everything paid since 1 January.
• Membership payments: everything paid for memberships.
• Purchases: everything bought at the front desk.

Below them are two lists.

Membership payments shows each payment for a plan:

Purchases shows products bought at the front desk on your account, with the order number, the items, the date, the method, the status and the total.

A plan can be paid in parts. Each part is a separate line, and the Membership page shows how much of the price is still open.

Receipts#

• Online payments: you get a confirmation email after paying in the shop. Keep it as your receipt.
• Payments at the front desk: you get the receipt from the gym at the desk. You may also get a notification in the portal that says Payment of the amount received, with what is still open on the plan.

The portal does not create invoices or printable receipts. If you need a copy, an invoice for your company, or a fiscal receipt, ask the front desk.

Common questions#

A payment is missing#

Payments made at the desk appear once the gym records them. If one is missing after a day, bring your receipt to the front desk.

I was charged twice#

Contact the front desk with the date and amount of both charges. Only the gym can refund a payment. A refund shows as Refunded in the list.