Install the app

The app is your member portal on your phone, with your digital card one tap away and reminders as phone notifications. There are two kinds of app, and your gym uses one or the other.

Which app does your gym use?#

• Your gym's own app. Some gyms have an app with their own name and logo. If yours does, you see Get the app in the portal menu and under Settings. It opens your gym's app page with the App Store and Google Play buttons. The gym's website has the same page.
• The FitManager app. Many gyms use the shared FitManager app instead. Search for "FitManager" in the App Store or Google Play, then pick your gym inside the app.

Not sure? Ask the front desk which app to install.

Install your gym's own app#

1. In the portal, open Get the app in the menu (or under Settings). Or open App on your gym's website.
2. Tap the App Store or Google Play button and install the app.
3. Open it and sign in with the same email and password you use for the portal.

Install the FitManager app#

1. Install FitManager from the App Store or Google Play.
2. Open it. On Choose your gym, type your gym's name or city in the search box and tap your gym.
3. Sign in with the same email and password you use for the portal.

The app remembers your gym, so next time it opens your portal straight away.

Turn on notifications#

When the app asks to send you notifications, tap Allow. Then:

1. Open Settings in the app, then your Profile.
2. Under Notification preferences, make sure App notifications is on and tap Save preferences.

If you tapped Don't allow earlier, turn notifications on for the app in your phone's settings.

Notifications go to the phone where you are signed in. If you sign in on a new phone, it gets them from then on.

No app? Use the browser#

Everything in the app works in your phone's browser too. Open your gym's portal, sign in, and add it to your home screen:

• iPhone (Safari): tap the share button, then Add to Home Screen.
• Android (Chrome): tap the menu, then Add to Home screen or Install app.

App notifications on your phone need the app, but you still get reminders in the portal, and by email or SMS if your gym uses them.

Common questions#

I cannot find my gym in the FitManager app#

Your gym may use its own app instead, or not offer an app yet. Ask the front desk.

The scanner needs the camera#

To scan the door's QR code from the app, allow the camera when asked. See Scan in at the door.