Getting started FAQ

The questions gym owners ask most before they start, with short, straight answers.

Trying and buying#

Is there a free trial?#

No. Instead, the FitManager team shows you everything on a demo with your own numbers, sets the gym up with you, and you pay from the first month. Book a demo to see it first.

Is there a contract or a minimum term?#

You pay monthly or yearly and can cancel at any time. Yearly billing costs ten months, so two months are free.

How do I pay for FitManager?#

By card, through Stripe, in US dollars, euros, pounds or Macedonian denars. Every invoice is available as a PDF in your dashboard. For yearly plans, ask the team if you need to pay by invoice instead.

How is it priced?#

Per location. Each plan has one price per location, add-ons are charged once per gym, and there are no per-member fees within the plan's limits. See Plans compared.

Is there a limit on members?#

Starter allows up to 200 members per location. Pro and Enterprise have no member limit.

Can I change plan later?#

Yes, at any time from the Billing page in the dashboard. Changes are prorated on your next invoice.

Setting up#

How do I get started?#

Pick a plan on the pricing page or book a demo. The FitManager team sets the gym up with you: locations, plans, staff and branding, and helps you bring your members across.

Can I bring my members over from my current system?#

Yes. Export your member list as a CSV file and import it, with member numbers, card numbers and current memberships. See Moving from another system.

Which languages does FitManager support?#

English and Macedonian. The dashboard, the gym website, the member portal and emails all work in both, and each person picks their own language.

What devices do I need?#

Any computer, tablet or phone with a modern browser is enough to start. Automated doors, fiscal printers, card terminals and the kiosk run through FitManager Control on a Windows PC at reception. See Hardware.

Do my members need to install an app?#

No. The member portal works in any phone's browser and can be added to the home screen. Your gym can also be listed in the FitManager app, or have its own branded app in the stores.

Can I keep my own website and domain?#

Yes. Keep your website and connect it with the Site API, or use the FitManager website and point your own domain at it with the connected domains add-on.

Payments from members#

Can members pay online?#

Yes, through your own Stripe account, for plans and products on your website and in the portal. Halkbank, NLB and CaSys online card payments are connected for a gym on request.

Can I print fiscal receipts?#

Yes, in North Macedonia, on supported Synergy and David fiscal printers, straight from the POS and the kiosk. See Fiscal receipts in North Macedonia.

Data and support#

Who owns the data?#

You do. Owners can email themselves a full export of each location at any time on Pro and Enterprise, and every list can be exported to CSV, Excel or PDF. See Security and data protection.

What happens if a payment for FitManager fails?#

The dashboard locks until it is paid, but your doors and other devices keep working for 14 days so members are not affected. No data is deleted.

What support do I get?#

Every plan includes this help centre and support tickets from inside the dashboard, answered in English and Macedonian by the team that builds FitManager. Published support hours are Monday to Friday, 09:00 to 18:00 CET. Enterprise includes urgent ticket priority, and Pro can add it.

Is my data secure?#

Staff accounts support strong passwords, two-factor authentication and passkeys, every employee has their own permissions, changes are logged, and card numbers never pass through FitManager. See Security and data protection.