The FitManager app for your members
Your gym listed in the shared FitManager app, with the member portal and push notifications on members' phones. Nothing to set up.
The FitManager app is one app, shared by every gym on FitManager. A member installs it, picks your gym from the list once, and from then on the app opens straight into your member portal: their card, check-in, visits, payments and news, with your logo and brand colour. On top of the portal, the app receives push notifications.
What you need to do
Nothing. When your plan includes the FitManager app, your gym appears in the app's gym list automatically, with your name and logo. There is no app to build, no store account and nothing to configure.
Two things must be in place for your gym to be listed:
- the member portal is part of your plan, since the app shows the portal,
- your gym account is active.
Your members sign in with the same email and password they use for the portal. See Portal access for giving them access.
How members get it
- The member installs the FitManager app. The FitManager download page (fitmanager.com/download) always shows the current ways to get it; the App Store and Google Play listings are being prepared.
- On first launch, they pick your gym from the list. The app remembers the choice.
- They sign in with their portal email and password.
Members of more than one gym, or who picked the wrong one, use Switch gym in the portal's Settings inside the app to go back to the list.
Point members to Install the app for the step by step version.
Push notifications
Requires: Push notifications
Once a member signs in on their phone, the app can receive push notifications from your gym:
- reminders before a membership expires and when it has expired,
- reminders before a class they are enrolled in, and notices when a class slot moves,
- the push campaigns you send yourself.
Members can switch reminder notifications off in their portal profile. To send your own messages, see Push notifications.
Notifications go to whoever is signed in to the app on that phone.
Shared app or your own app
| FitManager app | Your own branded app | |
|---|---|---|
| Name in the store | FitManager | Your gym's name |
| Icon | FitManager | Your logo |
| Store accounts | None needed | Your own Apple and Google accounts |
| Set up by | Nobody, it is automatic | The FitManager team, with details from you |
Requires: Own branded app
Your plan also includes your own branded app. See Your own branded app.
Common questions
My gym is not in the app's list
Check that your plan includes both the FitManager app and the member portal (What's on my plan). If both are there, open a ticket.
A member does not get notifications
Ask them to sign in to the app at least once (that registers the phone), to allow notifications for the app in the phone's settings, and to check the reminder switch in their portal profile.
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