Class reminders

FitManager reminds every enrolled member shortly before their class starts. You choose the channels and how many hours ahead the reminder goes out. Members also get a message when you move or cancel a slot they are in.

Before you start#

• Reminders are set per facility in Settings > Notifications, which needs the Manage settings permission (owners have it).
• Only members you have enrolled in a slot get reminders, see Enrol members in classes.

Set up class reminders#

1. Open Notification settings.
2. In What members hear about, find the Class reminder row and tick the channels you want: Email, SMS and Push. By default only Push is on.
3. Under it, pick Class reminders go out: 1, 2, 3, 6, 12 or 24 hours before. The default is 2 hours.
4. Check Language for member messages. Reminders are written in this language, English or Macedonian.
5. Click Save Changes.

To stop class reminders, untick all three channels in the Class reminder row.

How reminders are sent#

• FitManager checks every five minutes for slots that start the chosen number of hours from now, in the facility's time zone. A reminder never arrives later than the time you picked.
• Each member gets one reminder per session, even if the check runs several times.
• Only members whose own status is active get reminders. An expired membership does not stop the reminder, so remove members from slots when they leave.
• The message reads "Reminder: CrossFit" with "Your CrossFit class starts at 18:00. See you there!". If the slot has a Label, the label is used instead of the class name.
• Every reminder also lands in the member's portal inbox, whatever channels you chose.

Channels#

Channels your plan does not include show not in plan and are never used. Members can also mute email, SMS or app notifications in their own portal settings, and FitManager respects that.

When members hear about changes#

You do not need to set anything up for these. When staff on the Schedule board:

• change the day or start time of a slot, every enrolled member gets "CrossFit moved" with the old and the new time;
• archive a slot, every enrolled member gets "CrossFit cancelled".

These go to the portal inbox and as a push message to members using the app. Removing a single member from a slot, or changing only the coach, capacity or label, sends nothing.

Common questions#

A member says they got no reminder#

Check that they are enrolled in that slot, that their member status is active, that the channel is ticked in the Class reminder row, and that they have not muted it in their portal settings. For push, they must have signed in on the app at least once.

Can I send a reminder by hand?#

Not from the Schedule page. To message members right away, use Push notifications or a newsletter.