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Help centre
For members
Signing in, scanning in, renewing, the shop and the app.
Sign in to the member portal
How to sign in to your gym's member portal, set your password the first time and get back in when you forget it.
Interactive walkthrough
Scan in at the door
Check in with your phone by scanning the door's QR code, typing the door code, or showing your digital member card.
Interactive walkthrough
Your membership and card
See your plan, the days or visits you have left, your membership history and your digital card, and renew before it runs out.
Interactive walkthrough
Buy or renew a plan in the shop
Renew, upgrade or gift a membership plan online from the member portal, and what happens after you pay.
Interactive walkthrough
Requires: Portal shop
Payments and receipts
See every membership payment and front desk purchase on your account, and where to find your receipts.
Interactive walkthrough
Your classes and the timetable
See the classes you are enrolled in, when the next one is, and the gym's full weekly timetable.
Interactive walkthrough
Requires: Schedule
Notifications and reminders
Read reminders and receipts from your gym in the portal, and choose whether you also get them by email, SMS or on your phone.
Interactive walkthrough
Install the app
Get the FitManager app or your gym's own app on your phone, sign in, and turn on notifications.
Switch between gyms
Change to another gym in the FitManager app, and how memberships at more than one gym work.
Interactive walkthrough
Delete your account
Close your member account from the portal, what happens to your data, and other options to consider first.
Interactive walkthrough
Still stuck?
Write to us and we will get back to you within one working day.